Troubleshooting

Check the power supply, network, source and transmission state before resetting settings or restarting the device.

Problem	Check	Next step
Web interface cannot be reached	Check the LAN connection, .local address, IP configuration and that both devices are on the same network.	Determine an alternative IP address or contact the network administrator.
No stream is visible	Check the transmission state, radio activation, stream name and transmit power.	Start Demo mode and test with a second receiver.
Stream has no audio	Check Audio Mode, Input Device, input gain and the Audio level monitor.	Test the source directly or verify Dante routing.
Audio is unstable	Check QoS, transmit power, distance, obstacles and local RF conditions.	Select Robust and carry out a coverage test.
Dante does not respond	Check Dante routing and network status.	Use Restart DEP first and perform a complete reboot only if required.

Prepare information for support

Record the device name, serial number, firmware version, audio mode, network configuration and a precise description of the problem. This information speeds up analysis.