Listen and adjust the volume
Set a comfortable level and verify that the correct stream is playing.
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Check the audio
Confirm that the required content is audible through the headphones or neck loop.
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Increase the volume slowly
Increase the level step by step until playback is clear and comfortable.
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Check the stream name
If the language or content is wrong, check the selected stream name again.
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Know where to get help
Contact the venue’s issue point if playback is interrupted or the controls are unclear.

